by jontwigge on 14 July, 2018
Greater Manchester Police officially launched its innovative new online chat service following feedback that more and more people want online services. It is available on their main website at: http://www.gmp.police.uk in the bottom right corner.
The new system has been running as a pilot for the last six months but now the Force is encouraging people to go online when possible and speak to a specially trained advisor at the click of a button instead of picking up the phone.
The world cup, Donald Trump’s visit and the hot weather have all lead to an increase in calls to the police. They work really hard to deal with everything that comes in to them but still need the public to work with them, to think before they call and do everything they can to support each other and keep our communities safe.
A recent weekend saw an unprecedented 8,000 calls to 101 and 999.
The new LiveChat service helps to reduce the pressure and help people contact them faster.
You can use LiveChat between 8am and midnight to:
– Report a crime
– Give police information about their local area
– Get an update on a crime they have already reported
– Ask an advisor anything police related
During the pilot, GMP’s LiveChat saw 14,237 conversations take place for anything from noise complaints and neighbour disputes right up to disclosures of domestic abuse and modern slavery.3 Comments